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Troubleshooting QR Code Scanning for ID Verification
Troubleshooting QR Code Scanning for ID Verification

Steps to resolve common issues when scanning QR codes with your phone.

Updated over a week ago

The verification process involves the following steps:

  1. Open the camera app on your phone.

  2. Point it at the QR code.

  3. A notification should appear, prompting you to take the appropriate action (e.g., open a link).

  4. From there, follow the on-screen instructions to verify your identity.

If you're having trouble scanning the QR code with your phone, try the following:

  1. Ensure Proper Focus: Make sure your camera is focused on the QR code and that there's enough light for it to be read clearly. Hold your phone steady and center the QR code in the frame.

  2. Check Your Camera App: Most modern smartphones have QR code scanning built into the Camera app. If your phone doesn't recognize the QR code, it may not support QR scanning.

  3. Update Your Operating System: If you're using an older version of your phone's software, consider updating it. Newer versions often have improved QR code scanning capabilities built into the Camera app.

  4. Use a QR Code Scanner App: If the camera app isn't recognizing the QR code, download a QR code scanner from your app store. These apps are typically free and easy to use.

If none of these steps work, please contact support for assistance.

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